Your Statutory rights are not affected by any of the following terms and conditions.

Pricing information

All prices include V.A.T. at the current rate.   Cost of delivery is as shown or as agreed prior to checkout.

Order confirmation and order validation

We will confirm your order either by e-mail when ordered directly from the website.  Order confirmation is normally sent after we have validated credit/debit card details and received authorisation from the card issuers - Please note that this process can take up to 24 Hours and can affect delivery times.

Payment

We accept payment by most major credit or debit cards. Your account will be debited as your order is placed. We also accept payments through the BACS system, unfortunately we do not accept personal cheques.

Delivery of Goods

We endeavour to deliver orders within 3-5 working days. Delivery is subject to Royal Mail or other couriers delivery schedules.

If the goods have been damaged in transit, are faulty or have been incorrectly supplied - Please contact us before sending the goods back. We require your personal details, so that we can contact you, along with a brief explanation of the problem.   IMPORTANT: Please inform us of goods damaged in transit within seven days of receiving them, beyond this period we will be unable to accept responsibility.

All items will require a signature on delivery, we will provide proof of delivery on request.

This signature will be be considered proof of delivery at the stated delivery address regardless of who signs for the item. So please check with other members of staff/familiy who may sign for deliveries.     It will be your responsibility to contest the validity of a signature with Royal Mail or the delivery company.

Returns policy

Returns must reach us within 21 days of purchase in their original packaging and in a resalable condition, accompanied by our original or a copy of our invoice relating to the goods and a note stating the reason for return along with your name, address and either an email or telephone number.

Items that have been fitted to a vehicle can NOT be refunded without prior agreement.

Return postage costs are solely the responsibility of the purchaser unless the items were supplied in error and differ from the original order, in this case postage cost will be refunded.   In all other cases it is the senders responsibility to cover the cost of return and to ensure a tracking number is obtained for proof of delivery.   The correct postage must be applied to the return as we are not responsible for paying additional postage costs/charges to recover items being held by Royal Mail or other couriers for this reason.   

Refunds will be made on receipt of returned goods meeting the requirements of these terms and conditions.    A refund cannot be made for returned items which are lost in transit and do not arrive back with us in an undamaged condition.


Products to be made to order

It is the customer’s responsibility to ensure that we are given specific and accurate details relating to dials, or other products, that are to be made to order.   Please note:
  • We cannot produce items from your own artwork or files.
  • We will not supply artwork files for use by anyone else.
  • We will provide a PDF image of the design for approval before final production commences, production will not start without this.
  • We reserve the right to refuse to make or produce items, artwork and designs at our discretion.
  • Goods made to order cannot be returned for a refund.

Customer Responsibility

It is the responsibility of the purchaser to ensure, before fitting, that any product purchased is correct and suitable for the vehicle into which or onto which it is being fitted and check that the goods are suitable for the purpose to which they are to be put. Should there be any doubt in your mind please contact us before attempting to fit any product.   Prodash Ltd will not accept any responsibility for loss or damage caused by the incorrect installation of any of our products.   If you are not happy with this or any other of the above policies, please do not purchase.

Trade discount

Qualification for trade discount can be applied after an initial order of three products, either as one initial order of three individual.  All orders thereafter will qualify for the trade discount if requested, a specific discount code may be issued for use on the website solely by the customer issued the code, any breach of this condition will result in the code being withdrawn.

Customer feedback and enquiries.

We pride ourselves on being a very friendly and approachable company and treat our customers honestly and in a fair way.   We welcome suggestions that could help us to improve our products or service, you can contact us at sales@kmh-mph.co.uk  or by writing to us at the address at the bottom of this page.

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